Refunds & Shipping

Approval comes before printing

After you order, we write and illustrate the book, then send you a link to read every page. Only when you approve does a printed copy get made or a final PDF get released.

Changes

• Wording. Editing the words on a page is free and unlimited while your proof is under review. It does not use a revision.
• Artwork. You get two free rounds of redrawing — either specific pages or the whole book. Tell us what’s wrong and we redraw.
• Before a second round we ask for a different reference photo, because likeness problems almost always trace back to the photo we were working from.
• Still not right after two rounds? Email us. We would rather sort it out or refund you than have you keep a book you don’t love.

Refunds

• Before you approve: full refund, any time, no reason needed.
• After you approve a PDF: the file has been delivered, so refunds are at our discretion — but ask, and we will be fair about it.
• After you approve a printed book: the book is manufactured to order, so we can’t refund a change of mind once it’s at the printer. Defects and shipping problems are always covered — see below.
• Audiobook add-on: refundable on its own if the narration is wrong and we can’t fix it, without refunding the book.

Refunds go back to the original payment method and usually appear within 5–10 business days.

Printed book defects

If your book arrives damaged, misprinted, mis-bound or with pages missing, send us a photo within 30 days of delivery and we will reprint and reship it free. You do not need to return the damaged copy.

Shipping

• Shipping is quoted live for your exact address at checkout — there is no flat fee and no markup added on top of the carrier rate.
• Orders over the free-shipping threshold ship free, and the threshold is shown to you before you pay.
• Books are printed to order, so allow time for production as well as transit. We email you when it ships, with tracking where available.
• We are not responsible for carrier delays, but if a parcel is lost in transit we will replace it.
• A wrong address given at checkout is the one case we can’t cover — please check it. Tell us quickly and we will change it if the order hasn’t reached the printer.

Cancelling

You can cancel for a full refund any time before you approve the proof. After approval, cancellation follows the refund rules above.

Getting help

Email hello@kidfablebooks.com with your order number. A real person reads it.